The translation is wrong. What to do.
Translation is one of those things that is 95 percent right out of the box. The other 5 percent can cost you a customer if you miss it. Here is how to handle it.
Spot the obvious slip-ups
Read every translation before you show it to the customer. Look for:
- Numbers that do not match what you said (a "two" turned into "twelve").
- Names that got translated when they should have stayed the same.
- Words that just look wrong or random.
If something looks off, hit the mic again and say the same thing slower. The second pass usually catches what the first one missed.
Pick a slower speech style
In your settings, you can change the speech recognition mode from Fast to Careful. Careful takes a second or two longer but it catches more. Use it when you are talking about money, addresses, or dates. Use Fast when you are just chatting.
Save custom phrases
If Speakyboo keeps mistranslating something specific to your trade — like a brand of paint, a tool name, or your company name — save it as a Custom Phrase. The next time you say that word, Speakyboo will recognize it and translate it correctly.
To save: tap the bookmark icon next to any translation, then edit the version you want Speakyboo to use going forward.
Use both speech and text
For anything important, do both. Speak the message and let Speakyboo translate. Then type the same message in English and let Speakyboo translate that too. Show the customer both. If they line up, you are good. If they do not, you know there is a problem.
When the customer corrects you
If the customer says "no, that is not what you meant," ask them to type the correct version in their language. Save it as a custom phrase. You will not make that mistake again.
Report a bad translation
In the app, tap the flag icon under any translation that came out wrong. Tell us what went wrong. We use these reports to make Speakyboo better. It takes 10 seconds and it helps everyone using the app.